In a move that will surely upset a few AT&T customers, the Nation’s 2nd largest carrier has decided to shorten its return policy from 30 days, more than in half, down to only 14 days. AT&T sent an internal memo to employees, informing them of the change that will take effect on October 7th, tomorrow.
Engadget reached out to AT&T, who confirmed the change, but noted that it will not effect certain business customers, why, we’re not sure. Engadget also pointed out an interesting fact, the State of California requires a 30-day return policy by law, so how this will effect AT&T’s new plan is unknown, one thing that is known is this won’t make many customer happy, especially those who just purchased new phones this past week.
One thing that has been an inconvience for some Android fans has been the case of buyers remorse. Example, they buy a phone like the HTC One X, only to have the Galaxy S III come out less than month later. Under the old return policy, customers could return the One X and pick up the Galaxy S III. However, with the new plan, that’s going to cut that return policy in half and could create a bigger problem of buyers remorse. Customers are going to have to do more research and make sure the phone they are buying, especially if they sign a new two year contract, is the phone they really, really want.
Are you an AT&T customer? If you are, let us know how you feel about the new change.